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Troubleshooting AI features

What to check when insights, digests, notifications or AI Assistant answers are not what you expect.

No AI insights are appearing

  1. Check that at least one anomaly rule is turned on: Settings → AI Assistant → Configure rules.
  2. Give the watchdog time. New organisations see insights once there is enough fleet data to check.

The digest is not appearing

Digests are generated on a schedule Vectis manages. If a new digest is overdue, contact Vectis support.

I'm not receiving AI notifications

  1. Check your preferences under AI Alert Notifications on the AI Settings page.
  2. Check that the insight's severity meets the minimum you set for that category.
  3. Check your quiet hours: non-critical notifications are held during them.
  4. For push notifications, make sure notifications are allowed for the Vectis app on your device.

The AI Assistant shows an error

Wait a few minutes and try again. If it keeps happening, contact Vectis support.

Answers are incomplete or wrong

  1. Be more specific: include a time period, vehicle or pool name.
  2. Start a new conversation if the assistant seems to have lost track.
  3. Very recent changes may take a few minutes to show up in answers.

Questions

What happens to dismissed insights?

They stay on record. Choose Dismissed in the status filter to see them.

Do AI features work offline on mobile?

No. AI features need an internet connection. Conversations and insights you have already loaded can still be viewed.

What happens if the AI service is unavailable?

The rest of Vectis keeps working. The AI Assistant shows an error message, and insights and digests resume once the service is back. No fleet data is lost.