Dashcams: what drivers need to knowBeta
A plain explanation for drivers of what the dashcam records, who can see it, how long it is kept, and your rights.
Some vehicles in your organisation's fleet have an AI dashcam (a Teltonika ProCam or KeepCam). This page explains what it records, who can see it, and how long it is kept. Before you first book or check out a vehicle with a camera, the Vectis app shows your organisation's video notice and asks you to acknowledge it.
What the camera does
- It watches the road. The front camera spots risks such as following too closely, drifting out of your lane, or a pedestrian ahead, and warns you with a sound.
- It may watch the cabin, if your organisation has turned that on. A camera facing the driver can notice signs of tiredness or distraction (eyes closing, yawning, using a phone, not wearing a seat belt) and warn you. It does not recognise faces or work out who you are.
- It records to a memory card in the camera. That recording stays in the vehicle. Nothing is sent to Vectis unless something happens or someone asks for it.
What is sent to Vectis
- Safety events. When the camera warns you, or detects harsh braking or a collision, it sends the event to Vectis, usually with a short clip (about 10 seconds) or a few photos.
- Footage someone asks for. A manager can ask for the recording from a particular time, for example after an incident. Every request is logged.
- Live view, if your organisation allows it. It is off unless your organisation turns it on, and every live session is logged.
- Sound only if your organisation turns it on. Audio is off by default.
Who can see it
- You can see your own events and clips in the app. You can't see anyone else's.
- People your organisation allows, such as fleet or safety managers. Seeing in-cabin video is a separate permission that fewer people have.
- Every view, download and share is logged, and your organisation's administrators can see who looked at what.
- Vectis staff don't view your footage, except to fix a problem your organisation has asked them to look at.
How long it is kept
- Event clips: 90 days, unless your organisation sets a shorter time.
- Requested footage: 30 days.
- Kept longer only when it is linked to a crash or put on legal hold, for example for an insurance claim. It is deleted once the hold is released.
- Where it is stored: in your own country. New Zealand data stays in New Zealand and Australian data in Australia.
Detections can be wrong
The camera's AI can be wrong. Sunglasses, glare or a sudden movement can set off a false warning. A manager reviews events before using them for coaching, and can dismiss an event that was wrong. A dismissed event doesn't count against you.
Your rights
You can ask your organisation for the footage it holds about you, or ask for a correction note to be added if you think an event is wrong. In New Zealand this is under the Privacy Act 2020. In Australia it is under the Privacy Act 1988 and your state's workplace surveillance law. If you're not happy with the response, you can complain to the Office of the Privacy Commissioner (NZ) or the Office of the Australian Information Commissioner.
Default video notice
This is the template each organisation starts from in Settings → Video → Driver notice. Text in {braces} is filled in from the organisation's settings. Organisations should check it with their own adviser. In NSW and the ACT, the notice must be given at least 14 days before cameras are switched on.
Video recording in {organisation} vehicles
Vehicles marked with a camera sticker are fitted with an AI dashcam. From {start date}, the camera records the road ahead {and the driver's cabin} while the vehicle is on, and warns the driver about risks such as following too closely, lane drift{, tiredness and phone use}.
Why: to keep drivers and other road users safe, to have evidence if there is a crash, and to protect drivers who are not at fault.
What we receive: short clips and photos when the camera detects a safety event, and footage we request for a particular time after an incident. Continuous recording stays on the camera's memory card. {Audio is not recorded.} {Live view is not used.}
Who sees it: you can see your own events in the Vectis app. Only people we authorise can see clips, and fewer can see the cabin camera. Every view is logged.
How long: event clips are kept {90} days and requested footage {30} days, unless linked to a crash or a legal hold.
Your rights: you can ask {contact} for footage about you, or for a correction. See the driver explainer for more.
By continuing, you confirm you have read this notice.