Troubleshooting logbooks and FBT

The vehicle has no validated logbook period. Create and validate a logbook period for it. The period needs classified entries to calculate the business use percentage.

The vehicle has no cost base. Open the vehicle's Financial tab and enter the cost base (purchase price or market value).

Logbook automation is probably set to Manual. Go to Settings → Organisation and set Logbook Automation to Confirm Only or Fully Automatic.

Also check that:

• the trips are longer than your minimum trip distance and duration;
• the vehicle has a telematics device linked.

All its entries are unclassified, and unclassified entries are left out of the calculation. Classify the entries as Business, Private or Home to Work.

Only manually created entries can be deleted. Entries from telematics and bookings are kept as an audit trail. You can still change their journey type.

Only Draft periods can have their dates and notes changed. To change an Active or Validated period, expire it and create a new one.

Check that the driver has allowed notifications for the Vectis mobile app. Also check that the trip was assigned to the right driver; see which driver an entry is assigned to.

There are gaps in the odometer sequence between consecutive entries for a vehicle, which means some journeys weren't recorded. Add manual entries to fill the gaps, or, if you use automation, check the vehicle's telematics connection.

A vehicle can't have overlapping periods. Expire or delete the existing period before creating a new one.

The ATO requires specific descriptions, so words like "business", "work" or "meeting" on their own are flagged. Write what the journey was for, such as "Client consultation at Smith & Co, 45 George St, regarding fleet renewal contract" rather than "meeting at client". See Writing a business purpose.